Frequently Asked Questions
Everything you need to know about your Olli Ella experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for apparel and accessories?
We offer returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached to be eligible for a refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at the checkout stage.
How should I care for my Olli Ella textiles?
To maintain the quality of our fabrics, we recommend a gentle cold machine wash with like colors and air drying in the shade. Specific care instructions can be found on the internal garment label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna in select regions.
Are your products ethically manufactured?
Sustainability and ethics are at our core. We work closely with skilled artisans and manufacturers who adhere to fair trade practices and use responsibly sourced materials.